I designed and implemented a centralized tool that brings together 32 essential software platforms and procedural checklists, using Figma and PowerApps to streamline team workflows during irregular operations. I analyzed data across four operational teams in Python to identify key inefficiencies, which shaped the app’s core functionality. I conducted a migration readiness study using a Qualtrics survey with over 80 participants and applied Pareto analysis to 300+ entries to prioritize the highest-impact features. I presented the final product to executive leadership, leading to adoption by five Network Operations teams to improve response coordination and speed.

I oversaw the UI/UX development of Slingshot OS and Geniverse, two AI-powered platforms designed to enhance operational efficiency. I managed the full lifecycle of new use cases tailored to student users across 20 agile sprints. I created an internal AI education document to promote responsible use of generative AI, which was distributed to all 75 employees. I also conducted heuristic evaluations, task analyses, and usability testing to drive user-centered improvements across both platforms.

I founded Opal Technologies to provide user-centered digital consulting services to nonprofits, with a focus on accessibility and mission-aligned design. I led the development and launch of websites and digital marketing strategies for three nonprofit clients, ensuring each solution reflected stakeholder input and addressed real community needs. I manage cross-functional teams of developers and designers, translating client visions into impactful digital experiences.